Frequently Asked Questions
I would like to discuss my project with someone first, is this possible?
No problem. If you would like to discuss your project with us, please email us or give us a call on: 07976 745 714.
How much does it cost?
An exclusive Personalised Pop Art creation from your original photo costs:
1. Standard canvas:
18.5 x 18.5 inches/47 x 47cms, (4cms deep), £155.00
2. Medium canvas:
24 x 24 inches/61 x 61cms, (4cms deep), £175.00
3. Large canvas:
30 x 30 inches/76 x 76cms, (4cms deep), £195.00
4. Poster (on fine-art paper):
30 x 22 inchs/76x56cms (image approx 61 x 44), £135.00
Post and packaging is free! - delivered anywhere in the UK Mainland (sorry, offer does not include UK Highlands and Islands). For delivery outside the UK Mainland, please request a price via email.
How do I pay?
Once you are ready to place an order we will email you an invoice for 25% of our fees, which you can pay online using your debit/credit card. (We use the PayPal system, but you don't need an account with PayPal to make the payment.) The balance of our fees is due only after you have told us you are 100% happy with the picture we have created for you. Once payment of the balance has been received we print your artwork and deliver the finished masterpiece by courier.
What happens if I don't like my picture ?
In the unlikely event that you are not delighted with your finished picture you can return it to us for a full refund.
When will my artwork arrive?
Please allow three to four working days for delivery from the date of your final payment. The whole process from start to finish usually takes two to three weeks. If you need an express delivery, please call us (postage charges will apply).
Do you offer alternative sizes?
We are happy to quote for any size of canvas or poster. Just let us know what size you want by email or telephone and we will provide a price.
My picture is not in a digital format, what can I do?
Unfortunately, we do not accept photographic prints; please scan these at 300 dpi and save as a JPEG file. Ideally your file size would be between 800k and 5MBs. The maximum file size we can receive via email is 9MB; if your file is larger, please burn it onto a CD and mail to us (see Contact Us page for our address). For technical guidelines please visit Help page.
Will the colours I see on screen be the same as the finished artwork?
Individual monitor settings vary slightly so we are unable to guarantee an exact match. This is usually not an issue unless there is a particular colour match you need to achieve, in which case, please contact us for assistance.
How do I care for my canvas?
To protect and prolong the lifespan of your canvas please do not expose it to continuous, strong sunlight or moisture. There is no need to clean it with a wet/damp cloth; a light brush with a feather duster will adequately remove any surface dust.
How secure is the website?
Your payment details are processed by PayPal using their secure server. They accept all major credit cards and debit cards and fully comply with industry-leading fraud prevention systems.
I don’t want to pay online, what should I do?
You can pay by personal cheque (please add four days to your delivery turnaround to allow your cheque to clear).
Can I place an order and have it sent to another address?
No problem, you can email us with an alternative delivery address and a ‘gift message’ if you wish.
How much is postage and packing?
Post and packaging costs are free! For deliveries outside the UK Mainland, please send us an email requesting a price.
If you have any queries concerning the information on this site, please do not hesitate to call or email us.
Personalised Pop Art
5 Ashwell Street
Leighton Buzzard
Bedfordshire LU7 1BG
Telephone 07976 745 714
email: info@personalisedpopart.co.uk